Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

1. How long does it take to receive my order? Orders are processed within 3-7, (plus production time) business days, and shipping times vary depending on your location. You will receive a tracking number once your order ships.

2. Do you offer returns or exchanges? Since all items are made-to-order, we do not accept returns. However, if you receive a defective or incorrect item, please contact us within 7 days of delivery, and we will work to resolve the issue on a case-by-case basis.

3. Can I modify or cancel my order after placing it? You may request modifications or cancellations within 24 hours of placing your order. After this window, we begin production, and changes cannot be made.

4. How can I check my order status? Once your order has shipped, you will receive an email with tracking information. If you have any concerns about your order, feel free to reach out to our support team.

5. Do you offer international shipping? Yes! We ship worldwide. Please note that international orders may take longer to arrive due to customs processing.

6. What should I do if my package is lost or delayed? If your tracking information shows that your package is delayed or lost, please contact the shipping carrier first for updates. If further assistance is needed, reach out to us, and we will do our best to help.

7. How do I contact customer service? You can reach us at fun.bun.superstore@gmail.com or through our website’s contact form. We aim to respond within 24-48 hours.

8. Are your products sustainably made? Yes! Our made-to-order production helps reduce waste, and we prioritize quality materials in our designs.

If you have any other questions, don’t hesitate to get in touch!

Thank you for supporting Under Heaven 333. – Kim